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Frequent. Asked. Question.
- Is there a minimum purchase amount?
Yes, the minimum amount that you have to order for Italy and abroad is € 55. - Are any particular discounts given?
Every once in while, special promotions are held that we will be sure to tell you about by e-mail, so subscribe to the fashionissimi.com Community, it's worth it! - How can I join the fashionissimi.com Community?
Enter "NEWSLETTER" and fill out the form.
Join now: fantastic surprises are waiting for you! - Who do I contact for information?
If you want to share something with us or need details about anything, don't hesitate to send us an e-mail at taac@fashionissimi.com - Who do I contact to receive quick information?
Call 392 015 38 99 on Mondays from 3.30 p.m. to 7.30 p.m. and, on Tuesdays to Fridays, from 9 a.m. to 12.30 p.m. and from 3.30 p.m. to 7.30 p.m.: the fashionissimi.com staff will be available to answer any of your enquiries.
The cost of the phone call is that agreed upon with your telephone company for calling mobile phones.
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- Do you guarantee safe payment using my credit card?
fashionissimi.com is never informed as to the data on your credit card; this information is sent directly to Deutsche Bank by means of a safe system with an SSL128 criptograph protocol with Verisign Certificate, that guarantees its safety. - How are purchases using Bank transfer made?
Once you have chosen the product you want to buy, you can choose the method of payment that you prefer.
If you choose to pay through bank transfer, we will send you the bank details necessary to make your transfer.
The goods will be shipped once Intimouse, the holder of the fashionissimi.com trademark, ascertains that your Transfer was performed successfully.
To speed up the shipping process, we suggest that you send copy of the bank transaction to the address taac@fashionissimi.com or fax it to +39 0423 755 060.
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- What is the name of the courier that handles shipping?
Shipping is carried out by Posteitaliane using Priority Mail and Registered Mail and by the express courier called SDA. - Do you guarantee delivery within the times indicated?
fashionissimi.com does not guarantee deliveries within the times indicated because it relies on the delivery times indicated by the courier. - Where are the shipping costs shown?
Click on "order" under the item "shipping costs" to view the amount charged. - What will happen if no one is home at the time of delivery?
- Registered mail is only delivered to addressees or to someone delegated by them. If no-one is home to receive the goods, they must be picked up from the postal office indicated in the notice. There is no charge for the first 5 days, from the 6th to the 30th day, € 0.52 is charged. After 30 days, the Registered Mail is returned to the sender.
- Paccocelere 3 (Quick Parcel Delivery) makes three delivery attempts, the third on the date and at the time agreed upon with the addressee. And if no-one is home the second time, it leaves a notice as to where the parcel can be picked up from (from the next day onwards).
- Ordinary parcel: the SDA express courier makes two attempts two deliveries and if no-one is home the second time, it leaves a notice as to where the parcel can be picked up from (from the next day onwards).
- Will I have to pay any other charges or costs at the time of delivery?
No, the full amount indicated in the order is inclusive of all costs, delivery charges included.
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- How can I look for a product quickly?
Using the internal search engine, only the articles that you are looking for will be displayed, even if they are part of different lines. Use the engine's Help for more details. - Can I exchange one article with another? No, because if you are not satisfied with your purchase, you can always return it, provided it is in the same state in which you received it, within 30 days from the date of receipt.
The entire amount of your purchase will be refunded as soon as the good state of the returned article has been ascertained. - Can I change the quantities ordered?
Of course, just click on "trolley" and enter the new quantity that you want to order in the "quantity" field, then click on "update". - Can I eliminate articles that I entered previously?
Yes, just click on "trolley" and then on "eliminate" in the field that corresponds to the article you want to cancel.
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- What address should I send the goods to if I want to return them?
The goods should be sent to: Intimouse di Alessandro Contarin, Via Balbi, 51, 31037 Loria (TV), ITALIA.
Please notify us before you send the return.
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- Can I also find the products shown in fashionissimi.com in shops?
Intimouse is the owner of the taac.it trademark that it distributes exclusively online
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The internal search engine makes it possible for you to visualise products in various ways and for different purposes: - By brand or by line: by entering its name, you can choose to only visualise all the products handled specifically by that brand or line.
More than one word indicates a more selective research, closer to what exactly you are looking for.
For example, by entering the words "Comet bra", all the bras made by Comet will be displayed.
Note: remember to use the singular (not the plural) for your search, e.g.: bra, thong, T-shirt, body. - For each individual article: if you want to quickly visualise the articles ordered, you can enter the "Article Code", e.g.: Glicine, one at a time, and the picture and a brief description of the piece will be displayed.
By clicking on the picture, you can view the complete article chart. - Note on articles for boys/girls:: remember that in searching for articles for boys/girls, the following different words indicate different age ranges: baby, 0-4 years (boys and girls); boys, 3-6 years; girls, 3-6 years; boys, 8-16 years; girls, 8-16 years.
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fashionissimi.com site has been developed for the most popular browsers: - Internet Explorer 7.0 or up-to-date version
- Netscape 4.0 or up-to-date version
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